Eternel receives the Elite Quality Leader 2026 award: 1st place among real estate agencies in Kraków
We are proud to announce that the real estate agency Eternel has received the Elite Quality Leader award and took 1st place as the best real estate agency in Kraków for 2026. The distinction was granted to us by the BellaMark Programme Chapter. It is an important moment for us, because it confirms that the direction in which we are developing the company is the right one: we focus on quality of service, clear rules of cooperation and safe, smooth transactions.
What we received and from whom
The Elite Quality Leader certificate is granted under the BellaMark programme to companies that stand out for the highest quality of services in their industry on the local market. According to the text of the certificate, it confirms membership in an elite group of the best companies, distinguished by a high standard and professionalism in their work, as well as customer service at the highest level. In our case the distinction concerns the real estate market in Kraków, and the certificate was issued for 2026.
The document was signed by the organiser and the coordinator of the programme and granted by the BellaMark Programme Chapter. Today the certificate hangs in our office at Al. Jana Pawła II 58/2.1 in Kraków, and every client who visits us can see it with their own eyes. We treat it not as a decoration but as a commitment: since we were recognised for quality, we must maintain it in every next transaction, in every conversation with a client and in every listing we publish.
What quality means to us in a real estate agency
The Kraków property market is demanding. Apartment prices differ depending on the district, the standard of the building, the floor, the orientation of the windows, public transport and the surroundings. Clients who buy or sell an apartment make one of the biggest financial decisions of their lives. That is why the quality of an agency’s services is not an empty slogan for us. It translates into concrete behaviour:
– an honest description of the property, based on facts, without exaggeration and without hiding important information,
– clear communication: the client knows what stage the sale or purchase is at and what comes next,
– a realistic valuation based on what actually sells on the Kraków market, not on wishes,
– care for formalities, so that the transaction runs smoothly and safely,
– respect for the client’s time: we set specific dates, call back and answer questions.
It is these elements that make up the high level of customer service that the certificate recognises.
Selling an apartment in Kraków: valuation and sales plan
If you plan to sell an apartment in Kraków, we start with a conversation and a valuation. We prepare a free market valuation in which we compare your property with similar listings nearby. We show what the price depends on and what you can do to sell your apartment faster and on better terms. We know that an apartment that stays in the listings for months often has a problem with the price or with the lack of a sales plan. That is why we help not only to value the property, but also to map out the whole process: from preparing the apartment and photos, through publishing the listing, to viewings and negotiations.
If you sell with us, you get the sales plan for free. It is one of the elements of our work that is meant to make sure the client is not left alone with decisions and knows what to expect.
Buying and renting
We also help people who are looking for an apartment to buy or rent. We match offers to the budget and needs, organise viewings, help with negotiations and accompany the client until the contract is signed. Our office is located in the Podgórze area of Kraków, and our offers cover different parts of the city, including Wola Duchacka and Podgórze Duchackie, where we have recently published several apartments for sale. On our website you will find current listings with photos and detailed descriptions.
Clients from Ukraine and foreigners
From the start, people from Ukraine and other foreigners who buy, sell or rent property in Kraków have been a very important group of our clients. We serve them in Polish, Ukrainian and English, so that nobody has to guess what the clauses of a contract or the next steps in the process mean. We understand that buying an apartment in a foreign country is an additional source of stress, so we make sure the client always receives clear information in a language they know well. Part of our team also helps foreigners with matters related to regularising their stay in Poland.
The team behind it
The award belongs to everyone who makes up Eternel: agents, office staff, and the people responsible for marketing and documentation. Each of them influences how a client remembers contact with our agency. That is why, alongside working on listings, we organise our procedures, care about the quality of documents and learn from the experience of daily work. We want every new client to get the same thing from us: an honest conversation, concrete help and a sense of security.
Thank you
We thank all our clients for their trust. It is thanks to you that we grow and do what we do. We also thank the partners we work with: notaries, credit advisers, photographers and everyone who helps us run transactions smoothly and safely. We thank the organisers of the BellaMark programme for recognising our work.
How to contact us
If you want to sell, buy or rent an apartment in Kraków, or simply check how much your property is worth, call or write to us. We will arrange a conversation at a time that suits you. The office is open Monday to Friday, 9:00 to 17:00.