Frequently Asked Questions

We offer comprehensive real estate transaction services: sales, rentals, purchases, leasing, investment consulting, assistance in obtaining a mortgage loan, and preparation of legal documentation. More information can be found in the “Services” section.

Our fee is a commission based on the transaction value. It’s always discussed individually and clearly stated in the agreement – no hidden costs.

Yes, signing a brokerage agreement ensures your safety and sets clear cooperation rules. We offer both exclusive and open agreements.

This is a cooperation model where only our agency handles the sale or rental of your property. It ensures greater commitment and more effective marketing.

It depends on the location, condition, and price of the property. Thanks to our experience and marketing tools, the average sale time with Eternel is 2–8 weeks.

Yes. We provide a free market analysis and help set an optimal price to attract buyers and get the best deal.

Typically: notarial deed, land and mortgage register excerpt, confirmation of no debt (e.g. utilities), ownership proof, and floor plan. We assist in gathering all required documents.

Yes, we work with trusted mortgage advisors who will help you choose the best offer and guide you through the process.

Yes, we assist both landlords and tenants – from listing the property to signing the lease and handing over the keys.

Yes, it’s possible to sell a property under mortgage. We assist with bank communication and formalities.

We prepare professional photos, videos, and descriptions, post on top property portals, and run online marketing (social media, sponsored ads).

Yes, but we recommend an exclusive agreement for better coordination and maximum effort from our side.

Yes, we offer home staging services to improve the property’s visual appeal and increase its selling potential.

Absolutely. Our agents personally show the property, answer questions, and negotiate on your behalf.

We focus on quality, transparency, and full commitment. Each property is a unique project, and each client – a real partner. With us, the process is smooth and stress-free.

Yes, we always inform our clients about the possibility of canceling the agreement if they change their mind.

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According to the terms of the agreement, cancellation is possible, but it’s important to note that each contract may have different clauses regarding termination. We always provide full information about the options for withdrawing from the agreement and the procedures related to its termination.

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We encourage you to contact us if you want to learn more – we’re here to answer any questions and assist you in the process.

Yes, we offer full support in negotiating the terms of the sales agreement. Our experienced advisors are available to help achieve the best possible terms for the transaction while safeguarding our clients’ interests. We provide comprehensive assistance at every stage of the negotiations, ensuring satisfaction for both parties.

Yes, it is possible to sell a property that is rented, but it involves several steps. First, it is important to ensure that the lease agreement is legally compliant and does not contain clauses that might complicate the sale. It is also necessary to inform the tenant about the intention to sell, in accordance with the applicable regulations. To learn more about the process, we recommend reading the article on our website: link to article.

By signing an exclusive agreement with Eternel Real Estate, you not only get a professional approach but also our full commitment to selling your property. This allows our team to create a cohesive marketing strategy that will make your offer stand out on the market. Exclusivity means we focus on quality, not quantity, ensuring that your needs get our full attention and that the transaction is completed quickly. It’s like having the best team focusing solely on you—every detail matters!

Yes, Eternel Real Estate is not just a real estate agency – we are also your investment advisors! Whether you want to invest in rental properties, resell, or simply look for investment opportunities, we’ll help you make the right decision. Our experience and knowledge of the market will help you find the best deals and maximize your profits. With us, investing in real estate becomes easier, and you’ll be confident that every decision is well thought out.

Yes, Eternel Real Estate is an agency with no boundaries! Through partnerships with international agents, we help our clients buy and sell properties abroad. Want to purchase your dream apartment by the sea or invest in properties overseas? Our team will guide you through the entire process, from advice to finalizing the deal. With our network of contacts and local expertise, you can be sure that your transaction will be safe and successful.

Yes — we advise how to prepare your property to look its best. We also work with professional photographers and create video materials and virtual tours.

Selling premium properties requires a tailored strategy, discreet communication, and carefully selected marketing channels. We provide dedicated service and marketing adapted to the luxury segment.

Yes — we assist in selling property shares by analyzing the legal situation and supporting negotiations between co-owners and potential buyers.

Common mistakes include incorrect pricing, poor presentation, and limited promotion. We help avoid them through market analysis, professional materials, and an effective sales strategy.

Yes — we cooperate with lawyers and notaries to help organize all formal matters before listing the property.

Yes — it is possible. The new owner takes over the lease agreement. We advise on how to prepare the offer and manage the process.

Selling property may involve income tax. The amount depends on the ownership period and other factors. We can refer you to trusted tax advisors if needed.

Yes — we advise on interior setup, finishing standards, and rental strategies to increase attractiveness and profitability.

We serve clients in multiple languages and support them at every stage — from property selection to transaction completion and legal formalities.

Yes — we assist with property handover, utility transfers, and other formalities to ensure a smooth experience.

ETERNEL is more than a real estate agency — we are your partner at every stage of the transaction. We combine modern marketing tools, expert knowledge of the Kraków market, and an individual approach to each client. We stand for quality, transparency, and full commitment — because every property is a unique project to us, and every client is a true partner.

ETERNEL is more than a real estate agency — we are your partner at every stage of the transaction. We combine modern marketing tools, expert knowledge of the Kraków market, and an individual approach to each client. We stand for quality, transparency, and full commitment — because every property is a unique project to us, and every client is a true partner.

Thanks to our effective marketing strategy and extensive network, the average selling time with ETERNEL is 2 to 8 weeks. The timeframe depends on the location, condition, and price of the property — that is why we conduct a free market analysis at the very beginning and help you set the optimal asking price.

Yes — we offer a free market valuation. Our experts thoroughly analyze the location, technical condition, and current market trends to help you set a price that attracts buyers while achieving the best possible financial outcome.

An exclusive agreement means that only ETERNEL handles the sale or rental of your property. This allows us to fully invest in marketing your listing, allocate more resources to its promotion, and ensure consistent communication with potential buyers. The result is a faster and more effective sale.

A transaction typically requires: a notarial deed or other proof of ownership, a land and mortgage register excerpt, a certificate confirming no outstanding debts (e.g. rent, utilities), and a floor plan. ETERNEL helps you gather and verify all necessary documentation to ensure the process runs smoothly and safely.

Yes. We work with trusted financial advisors and leading banks, which allows us to help you find the most favorable financing terms — whether you are a first-time buyer or an experienced investor. We also support foreign clients in securing financing.

Absolutely. ETERNEL serves both landlords and tenants — from preparing and promoting the listing, through tenant selection, to signing the lease agreement and handing over the keys. We also offer comprehensive management of both long-term and short-term rentals.

Yes — every property is personally shown by one of our agents. They answer questions from interested parties, ensure a positive impression, and negotiate on your behalf. We never leave you alone with a buyer — we are with you from the first contact to the finalization of the transaction.

Yes. We know that first impressions make a huge difference. That is why we offer home staging services that improve the visual appeal of a property, help it stand out from the competition, and genuinely increase its value in the eyes of buyers. We complement this with professional photo sessions and social media marketing.

Yes — our multilingual team serves clients in Polish, English, and Ukrainian. We assist foreigners at every stage: from choosing the right property, through legal formalities, to helping open a bank account or obtain a residence permit. Kraków is our market — we know it inside out and are happy to share that knowledge with every client.