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    Frequently Asked Questions

    Frequently Asked Questions

    Find quick answers to common questions about our services and the Krakow real estate market.

    • What services does Eternel Real Estate offer?

      We offer comprehensive real estate transaction services: sales, rentals, purchases, leasing, investment consulting, assistance in obtaining a mortgage loan, and preparation of legal documentation. More information can be found in the “Services” section.

    • How much does it cost to work with your agency?

      Our fee is a commission based on the transaction value. It’s always discussed individually and clearly stated in the agreement – no hidden costs.

    • Do I need to sign an agreement with the agency?

      Yes, signing a brokerage agreement ensures your safety and sets clear cooperation rules. We offer both exclusive and open agreements.

    • What is an exclusive agreement?

      This is a cooperation model where only our agency handles the sale or rental of your property. It ensures greater commitment and more effective marketing.

    • How long does it take to sell a property?

      It depends on the location, condition, and price of the property. Thanks to our experience and marketing tools, the average sale time with Eternel is 2–8 weeks.

    • Do you help with property valuation?

      Yes. We provide a free market analysis and help set an optimal price to attract buyers and get the best deal.

    • What documents are needed to sell a property?

      Typically: notarial deed, land and mortgage register excerpt, confirmation of no debt (e.g. utilities), ownership proof, and floor plan. We assist in gathering all required documents.

    • Do you assist with mortgage loans?

      Yes, we work with trusted mortgage advisors who will help you choose the best offer and guide you through the process.

    • Do you handle property rentals?

      Yes, we assist both landlords and tenants – from listing the property to signing the lease and handing over the keys.

    • Can I sell a property with a mortgage?

      Yes, it’s possible to sell a property under mortgage. We assist with bank communication and formalities.

    • How do you promote properties?

      We prepare professional photos, videos, and descriptions, post on top property portals, and run online marketing (social media, sponsored ads).

    • Can I work with multiple agencies at the same time?

      Yes, but we recommend an exclusive agreement for better coordination and maximum effort from our side.

    • Do you prepare the property for sale (home staging)?

      Yes, we offer home staging services to improve the property’s visual appeal and increase its selling potential.

    • Will an agent be present during property viewings?

      Absolutely. Our agents personally show the property, answer questions, and negotiate on your behalf.

    • Why choose Eternel Real Estate?

      We focus on quality, transparency, and full commitment. Each property is a unique project, and each client – a real partner. With us, the process is smooth and stress-free.

    • Can I cancel the agreement with the agency if I change my mind?

      Yes, we always inform our clients about the possibility of canceling the agreement if they change their mind.


      According to the terms of the agreement, cancellation is possible, but it’s important to note that each contract may have different clauses regarding termination. We always provide full information about the options for withdrawing from the agreement and the procedures related to its termination.
      We encourage you to contact us if you want to learn more – we’re here to answer any questions and assist you in the process.

    • Do you help with negotiating the terms of the sales agreement?

      Yes, we offer full support in negotiating the terms of the sales agreement. Our experienced advisors are available to help achieve the best possible terms for the transaction while safeguarding our clients’ interests. We provide comprehensive assistance at every stage of the negotiations, ensuring satisfaction for both parties.

    • Can I sell a property if it is rented?

      Yes, it is possible to sell a property that is rented, but it involves several steps. First, it is important to ensure that the lease agreement is legally compliant and does not contain clauses that might complicate the sale. It is also necessary to inform the tenant about the intention to sell, in accordance with the applicable regulations. To learn more about the process, we recommend reading the article on our website: link to article.

    • What are the benefits of signing an exclusive agreement with your agency?

      By signing an exclusive agreement with Eternel Real Estate, you not only get a professional approach but also our full commitment to selling your property. This allows our team to create a cohesive marketing strategy that will make your offer stand out on the market. Exclusivity means we focus on quality, not quantity, ensuring that your needs get our full attention and that the transaction is completed quickly. It’s like having the best team focusing solely on you—every detail matters!

    • Do you offer investment advisory services in real estate?

      Yes, Eternel Real Estate is not just a real estate agency – we are also your investment advisors! Whether you want to invest in rental properties, resell, or simply look for investment opportunities, we’ll help you make the right decision. Our experience and knowledge of the market will help you find the best deals and maximize your profits. With us, investing in real estate becomes easier, and you’ll be confident that every decision is well thought out.

    • Do you also handle the sale of properties abroad?

      Yes, Eternel Real Estate is an agency with no boundaries! Through partnerships with international agents, we help our clients buy and sell properties abroad. Want to purchase your dream apartment by the sea or invest in properties overseas? Our team will guide you through the entire process, from advice to finalizing the deal. With our network of contacts and local expertise, you can be sure that your transaction will be safe and successful.

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